Refund policy

We want you to love your Warmwisp order. If something isn't right, we'll make it right.

Defective, damaged or incorrect items

If your item arrives defective, damaged or different from what you ordered, email us at support@warmwisp.com within 30 days of delivery with your order number and a photo of the issue. We'll send you a free replacement or a full refund, your choice. If we need the item back, we'll cover the return shipping.

Change of mind

Because our products are personal-care items worn against the body, we can't accept returns for change of mind once an order has shipped.

Order cancellations

You can cancel your order for a full refund within 12 hours of placing it by emailing support@warmwisp.com. After that, your order may already be on its way.

Lost or missing packages

If your tracking shows no movement or your package hasn't arrived, contact us within 30 days of your order date and we'll send a replacement or refund you.

Refund timing

Approved refunds are processed within 3 business days to your original payment method. Depending on your bank, it can take 5–10 business days to appear on your statement.

Questions? Write to us at support@warmwisp.com. We reply within 1 business day.